Shipping Policy

This Policy was last reviewed and updated on: 18/11/2022

​

Shipping Processing Time

​

Game Labz strives to dispatch your order on the next business day. There maybe uncontrollable circumstances where we may not be able to do so. If your order is not able to be disptached within two business days or there are major delays we will notify you via email.

​

Shipping Location

​

We are an online retailer based in Sydney. Your orders will be dispatched with the partnering courier. At this point we are partnering with Australia Post, but from time to time we may trial different couriers to gauge the service, speed, and reliability and decide on the best shipping service.

​

Estimated delivery Times

​

Standard Post: 2 - 9 business days

Express Post: 1 - 3 business days

For more details on Australia Post deliver times please click here
 

 

Shipping Rates

​

Flat Rate Standard Post: $10.00

Flat Rate Express Post: $16.00

​

Tracking Options

​

All parcels come with standard Australia Post tracking services. Tracking number will be send to the customer upon dispatch. At the moment we are looking into addition services such as signature required on delivery.

 

International Shipping

​

We currently do no support international shipping. We will look to expand our services internationally in the future. You are welcome to leave us a message on support@gamelabz.com.au to express your interest.

​

Missing or Lost Packages

​

Please contact us immediately if you have not received your tracking information for your order within 3 business days. If the order is received by the courier we recommend contacting them directly as they will have more accurate information. If you are having trouble contacting the courier please reach out to us on support@gamelabz.com.au with your order details and we will get back to you as soon as possible.

​

If you have any questions regarding to shipping please contact us at support@gamelabz.com.au.

​